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Schmidt & Schmidt

Data Protection in Our Chat

  1. Home

Our company utilizes an AI-based chatbot, ChatGPT, on our website to efficiently respond to customer inquiries and improve our service. This privacy notice informs you about the personal data processed when using the chatbot, the purposes of this processing, and your rights regarding data protection.

This privacy notice supplements our Privacy Policy and specifically describes how personal data is processed in connection with the use of the chatbot.

What data is collected?

Chatbot Interactions:

When you use our chatbot, the data you enter is processed to respond to your questions and requests. This includes all information you provide during your interaction with the chatbot, including text messages you enter in the chat history. To protect your privacy, personal data such as your name, address, phone number, or email address is only collected if you voluntarily provide it. Typically, the collected data is pseudonymized or anonymized.

Technical Data:

Technical information such as IP address, browser type, operating system, and access times are also collected during the use of the chatbot. This data helps in the technical provisioning of the chatbot, troubleshooting, and enhancing the user experience.

What are the purposes of data processing?

The data you provide is used for the following purposes:

  • Responding to Inquiries: The chatbot uses the information you provide to process your inquiries in real-time and provide appropriate responses.
  • Improving the Service: The collected data helps us continuously improve the quality of the responses and the efficiency of the chatbot.
  • Forwarding to Customer Service: If the chatbot cannot fully answer your inquiry, the chat history may be forwarded to our customer service team to provide you with personalized advice.

To whom is the data disclosed?

There is no disclosure of the collected personal data to third parties unless such disclosure is legally required or serves the legal defense of the data controller.

How long is your data stored?

Interactions with the chatbot are stored on our server for up to 30 days. Once the session ends, the data is retained for this period before being deleted. If the chat history is forwarded for further processing by our customer service team, the data is stored for the duration of the processing and then deleted, unless further legal retention obligations exist.

Where is your data processed?

We process the collected data in the cloud-based dialogue system of OpenAI (San Francisco, California, USA). Your data is stored on servers of the Google Cloud Platform (GCP) in the Netherlands. If data processing outside the EU occurs in exceptional cases, we ensure that it only takes place under suitable data protection precautions that guarantee a level of protection appropriate to EU law.

Your Rights

You have the right to:

  • Request information about the personal data we process,
  • Request the correction, deletion, or restriction of processing of your personal data,
  • Object to the processing of your personal data,
  • Withdraw your consent to processing (if the processing is based on consent).

Security

Your data security is important to us. We take technical and organizational measures to ensure that your data is protected against unauthorized access, loss, or manipulation.

Customer reviews

https://maps.app.goo.gl/qZzJDbWu9mzgs4Se9
Rob…

5Star

26 June 2025

Great experience, extremely quick delivery and service for a Costa Rican document.
The communication has been very pleasant with fast answers and kindness.
I really recommend!
Looking forward to do business with you again :-)

https://maps.app.goo.gl/bErQ8VguGULPk5kn7
Ana…

5Star

25 June 2025

Excellent and prompt communication, very efficient service for a much-needed document. It was great to collaborate with Ms. Bilgesu Öncü. Money well spent to avoid stress and hiccups in the process I would probably have encountered if trying to do it alone.

https://maps.app.goo.gl/1ZzbjGhPP9cDmxSt7
Bru…

5Star

25 June 2025

Recommended agency, serious and helpful staff. They solved my problem in the expected time and cost. Recommended

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News

Panama launches Electronic Apostille process
Panama launches Electronic Apostille process

Panama has initiated the implementation of an electronic apostille system, according to a report by TVN.

Polina Kalacheva
25 June 2025
China officially launches Electronic Apostille system
China officially launches Electronic Apostille system

A pilot project on electronic apostilization has been launched in the People's Republic of China. This is reported by the official website of the Ministry of Foreign Affairs of China.

Andrej Schmidt
20 June 2025
Germany changes apostille certification fees
Germany changes apostille certification fees

The German Federal Foreign Office has announced an adjustment to the fees for apostille certification of documents. The official statement was published on the ministry’s website.

Polina Kalacheva
20 June 2025
DHL temporarily suspends operations in parts of the Middle East
DHL temporarily suspends operations in parts of the Middle East

The international express delivery company DHL has temporarily suspended its services in several Middle Eastern countries. The company has issued a corresponding notice to its clients.

Andrej Schmidt
18 June 2025

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Our team

Alexej Schmidt

Alexej Schmidt

Managing partner
Andrej Schmidt

Andrej Schmidt

Managing partner and head of marketing and distribution department
Dr. Olga Kylina, LL.M.

Dr. Olga Kylina, LL.M.

Senior consultant, head of legal services department
Marina Weger

Marina Weger

Senior consultant
Valeria Nikolaeva

Valeria Nikolaeva

Senior consultant
Anna Khan

Anna Khan

Senior consultant

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