We offer a 100% guarantee for all the documents we legalize, ensuring their acceptance in the destination country. Our operations exclusively involve official channels, working closely with government authorities, licensed notaries, and authorized translators.
Rest assured that any document legalized by our company will hold validity in its intended country.
In the rare event that a document, legalized by us, faces rejection due to our fault, our guarantee includes two options:
- Swift replacement of the document at our expense.
- A full refund of the amount paid.
To utilize this guarantee, please furnish us with an official statement specifying the reasons for the document's rejection, along with the contact details of the responsible party and the institution responsible for the rejection. This will enable us to rectify the situation promptly.
Limitations on Legalization Guarantee
Our guarantee applies solely to documents that meet our stipulated requirements. These documents must remain in their original form, complete with original stamps, unaltered (no lamination), and in well-preserved condition.
Before initiating any work on your documents, we conduct a preliminary assessment to ensure their acceptability by government authorities or consulates for legalization. Without access to a copy of the document, we cannot guarantee its suitability for legalization.
Moreover, it is incumbent upon you to independently ascertain the specific requirements for document legalization in the destination country and with the relevant authorities. We bear no responsibility for instances where the wrong document is submitted to us or if the legalization requirements were miscommunicated.
In case a government authority or consulate has previously declined to provide an apostille, consular legalization, or issue duplicate documents, we expect clients to inform us at the earliest possible stage, ideally during the initial preparation of the commercial offer.
Our commercial offers encompass the comprehensive cost of our services, government fees, and delivery expenses. Assuming you've furnished us with complete and accurate information initially, you can be confident that service costs will remain stable throughout the process, with no unforeseen expenses. Detailed information on our terms of service is available for your reference.
For document shipments, we exclusively entrust reliable, proven courier services. All our shipments are insured by default. Your documents are fully secure with us. In the unlikely event of a document being misplaced due to our error, we guarantee full compensation for the costs associated with its restoration.
We prioritize the safeguarding of personal information and are committed to not disclosing any documents or personal data shared with us to unauthorized third parties. We employ your data exclusively for order processing, refraining from any other use or sharing. Detailed information is available in our personal data processing policy.
It's essential to note that we are not a government agency. While we assure prompt processing by our company, we cannot guarantee the processing times of government authorities, the Ministry of Foreign Affairs, consulates, or document shipping durations. The timeframes presented in our commercial offers are approximate, based on our experience. We recommend considering these timelines and placing document orders in advance.
We place significant emphasis on the quality control of our services. Our staff undergo regular training and professional development. Our company adheres to the standards set by the ISO 9001 quality management system and the ISO 27001 information security assurance system. Learn more about our company here